I have a few questions regarding scripts in PureCloud.
Let me first walk you through the call scenario that we are dealing with.
Agents take a call and will have a script popped up on their screen. This script has a few questions to answer about the caller such as
Gender: O Male O Femail (Radio buttons)
Voice: ㅁLow ㅁHigh (Check box)
What is the reason for the call? : ______________________ (Text input box)
So, the agents will answer the questions in the script while taking a call.
Since the script editor has all these components of a checkbox, radio button, and text input, we decided to go for the script. Then when the agents finish their call, we want to somehow store the answers and questions to some storage like a data table, or email to agent email address.
If you're looking to store the data outside of PureCloud, you can use a data action to call your REST web service and send it the data. You can also use output variables in the script to have the data attached to the conversation as participant attributes that can be retrieved via API at a later date.
Is it possible to set a link in script to open shared document in PureCloud.
I am thinking that we may have a link in the script and when an agent clicks on the link, it will open .word file in documents, which will have questions to answer.
So Is there anyway to set a link in script to open .word file in Document in PureCloud?
You might be able to embed a web page that will show the word doc. If you're using office 365 or sharepoint or something, you could try loading the URL to the document in a web page script component. I can't say for sure that will work though because some web apps do not allow themselves to be embedded in an iframe.