How to subscribe to Embeddable framework if we enabled WebRTC?

Genesys Cloud Integrations Embeddable Framework
1

The Embeddable framework is integrated into our system, because it's not an SPA application we have to enable the embedWebRTCByDefault set to 'false' on framework.js. which will make a popup window enabling webrtc.

that way even if the page is reloaded or refreshed call won't be interrupted.
so the question is even if I navigated from the page where the embedded framework is showing. I can still have the call without any issue but because we don't have the iframe on other pages we are not able to subscribe to the event like call disconnect.

so is there a way to subscribe to Webrtc to get to know if the call is disconnected or call is incoming?

2

Hello,

Unfortunately no. There is no such hook/listener exposed on the popped up WebRTC window.

Regards,

3

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.