How to Trace and Debug the Complete IVR Flow in Genesys Cloud?

1

Hi,
I am working on an IVR application in Genesys Cloud and facing difficulties in tracing the complete flow of a call. Specifically, I am trying to:

  1. Debug issues by understanding each step of the IVR journey.
  2. Identify how calls are routed, pinpoint disconnects, and troubleshoot errors.
  3. Capture detailed logs for a call's journey from start to finish within Architect or other relevant components.
  4. Explore if there are alternative ways to capture detailed logs for a call journey other than relying solely on My Interactions.

Does Genesys Cloud provide tools, configurations, or logging methods that allow for such detailed tracing?

2

You'll want to start by looking at the execution history function with Architect. However if you're coming into Genesys Cloud from somewhere like Genesys Engage, don't expect the same level of logging you'd have got from that or any other on-premise platform :slight_smile:

3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.