How to transfer to user ID and queue ID

Platform API
1

"I have the following case:
Queue A is assigned to User A
Queue B is assigned to User B
I want to transfer a conversation from Queue A to User B, who belongs to Queue B.
I am using the following API:
POST /api/v2/conversations/messages/{conversationId}/participants/{participantId}/replace
request body:

{
    "queueId": "Queue B",
    "userId": "User B"
}

The transfer to User B is successful, but the queueId remains as Queue A instead of updating to Queue B."
Do we have any api or config to transfer exactly User B and Queue B
please help me to clarify.
thank you so much.

2

Hi Viet_Bui_Tran_Thien,

You can't transfer to a user and a queue, it's one or the other. User B belongs to Queue B but they could also be a member of many other queues. If you're transferring to User B directly, their queue membership is irrelevant. If you want to transfer a conversation to a queue then you specify the queue and not the userId.

3

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