How to trigger Dialogflow intent in the same session after no input timeout

Genesys Cloud Applications Architect
1

Hi,

In messaging flow, we would like to trigger a Dialogflow intent after no input timeout (which is set in Architect). But I saw at the failure node (noInputError), there is no option to do so. If I put the "call dialogflow bot" action under the failure path , it will open a new Dialogflow session and lost all existing context.

I saw in voice integration there is something like GENESYS_INITIAL_NO_INPUT. But it doesn't work in message flow. Is there any way to handle no input using Dialogflow intent itself?

Thanks,
Kelvin

2

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