How to use Call.PositionInQueue

Genesys Cloud Applications Architect
1

Hi,

[Background]
CustomerCare replied that Call.PositionInQueue needs to determine if the value is NOT_SET.

[Question]
If the value of Call.PositionInQueue is NOT_SET, set the value to "false", otherwise compare it with "Call.PositionInQueue ! = 0".
Is it correct to understand that the equation to make the above work is as follows?

If(IsNotSetOrEmpty(Call.PositionInQueue),false,Call.PositionInQueue != 0)

Kind Regards
kazu

2

Hello,

Yes, your equation is ok/correct.

You could also use the following equation which would work as well: If(IsNotSetOrEmpty(Call.PositionInQueue) or Call.PositionInQueue < 1,false,true)

Regards,

3

Hello,

Thanks for the answer!

Kind Regards
kazu

4

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.