Identify unique fields in a string and replace with participant data

Genesys Cloud Applications Architect
1

Hi, is there a way we can do the below within an Architect Message flow.

  1. assign a variable called var_welcome_response (string) = "Hi, {{sender_first_name}}. How can we help you today? Your access key is {{access_key}}
  2. retrieve the value of the 1st {}
  3. if 1st {} is eg. "sender_first_name", we do a Get Participant Data for "sender_first_name" (eg. returns value of "John"
  4. search for next {} in var_welcome_response. we do another Get Participant Data for "access_key" (eg. returns value of "12345")
  5. We continue to search for {} until there are none left in the var_welcome_response variable.
  6. we then interject those values back into the var_welcome_response before we send the response to the customer. Eg, Hi, John. How can we help you today? Your access key is 12345.
2

Don't there is a single function or step to do this.
It can be done in a few steps, but first for me it is important to know how many unique {} will there be, hoping there are not a lot, say 10 different.
Then for each of these different {}, I will first search for the unique one I know of, and using the returned value to run the getaprtcipantdata action, and repeat it for all 10 unique items.
yes it is a very basic one but can't think of any other way at this time

3

you can also set these unique {} codes in a data table, then using a loop task in architect, you can loop through each of these datatable entries for unique {} and then find them in the text and do what you need to do if found. probably much easier.

4

Hi Vineet, thanks for your responses. In answered your first question re: number of {}, I don't think there will be more than 2-3 within each string(response). Finding each {} and then using the value to do a get participant data(PD) sounds doable according to your suggestion, but how would I be able to replace the {} with the value of the PD before I send the web message response? Cheers

5

you should be able to use the update-data action to update the string value by using Replace function.
your_original_string_with{} = Replace(your_original_string_with{}, element_you_are_looking_for{}, value_you_want_to_replace_with)
So as for your example;
var_welcome_response = Replace(var_welcome_response, "{{sender_first_name}}", "John")
var_welcome_response = Replace(var_welcome_response, "{{access_key}}", "12345")

6

Thanks @Vineet_Kakroo, your suggestion worked a treat.