Identifying Endpoint Objects Used in Genesys Cloud Conversations

[Ram]

Hi Genesys Community,

Due to the holiday period, we haven't received a response yet. Since the customer is waiting, I’m reopening this query.

I’m trying to identify the endpoint objects (e.g., phone, extension, or station) used by a user during a Genesys Cloud conversation. Specifically, I want to understand how to determine if a call was answered using:

1. A physical phone.
2. A softphone/Genesys Cloud WebRTC station.
3. An internal extension or external phone number.

My Observations So Far

1. Using the GET /api/v2/analytics/conversations/details API, I can retrieve the conversation details.
   Within the participants object, I see fields like dnis, ani, and address.
2. However, I’m unclear on how to map these details to specific endpoint objects like:
3. A user’s phone (physical device).
4. A station configured in Genesys Cloud.
5. An internal extension versus an external contact number

Key Questions

1. Which API or property can confirm whether the endpoint is a station, WebRTC client, or physical phone?
2. How can I differentiate between an internal extension and an external number when examining conversation data?

I couldn’t find a straightforward way to identify the endpoint object used during the call. Any guidance or examples would be greatly appreciated.

The discussion has also been raised as a topic in the developer forum:

How to Identify Endpoint Objects (Phone, Extension, or Station) in Genesys Cloud Conversations?.

Thank you!