Hi There,
I've found some reference to people using iFrame for surfacing their application UI. We plan to do the same thing and link the back end of our APP to APIs from Purecloud.
Could anyone please point me in the direction of the official iFrame docs for adding an iFramed app to the purecloud UI?
Many thanks in advance,
Marc
Hello,
It is possible to run/include a web page inside the PureCloud client using the Custom Client Application integration.
See here for details on configuration: https://help.mypurecloud.com/articles/set-custom-client-application-integration/
You will be able to have this page available as a "widget" (i.e. via the Apps button/selection on left hand side of the client) or as "standalone" (via the Apps Menu at the top of the client).
Note that it is also possible to exposed a web page via a Script (Script/page exposed to the agent when receiving an incoming interaction: chat, email, voice, ...). Scripts are created and configured vi "Admin" - "Contact Center" - "Scripts".
A script can include a web component element/block.
See here for information: https://help.mypurecloud.com/articles/web-page-script-component/
Regards,
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