Image Attachments not available in Genesys Bot Connector Integration

Hello,

We built an Endpoint to receive messages via the Genesys Bot Connector API, which is capable of receiving/replying to messages from a "web messenger" using an "inbound architect flow" via a "call bot connector" node.

In the "web messenger" configuration, we enabled the "file upload" functionality and want to process the uploaded images via the bot connector integration. However, although the web messenger lets us upload images (and we're able to see those images within the genesys UI), no information about the image is forwarded to the bot connector integration.

In the screenshot below, we used the "image" button in the web messenger to attach an image to a message and then proceeded to send that image. On the left side, you can see the intercepted HTTP request from the genesys bot connector integration, containing a "text message without content" and no hint of the uploaded image.

Is there a way to access attached files/images through the bot connector API?

Hello,

No, at this time, exchange of images/files is not supported.
See "Bot support for media types" section in Channel, bot, and touchpoint capabilities feature comparison.

You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.

Regards,

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