We're implementing the iOS SDK in our app and it is configured to show an image when the chat starts.
When the chat opens it shows a placeholder for the image with a spinner. But it seems there is a bug around this. If you don't do anything the spinner just stays there endlessly and never completes and shows the image.
If you then close the chat and reopen it the image is shown immediately.
So it looks like the image has finished downloading correctly but the iOS app doesn't recognise this and doesn't update the UI.
And yes, I believe that's right although I'm not familiar with the "back end" set up.
Essentially when you tap "Start new" it shows a couple of messages some debugging ones, then a welcome message, and a welcome image with some branding on it etc... That all appears before it shows the list of buttons for the customer to tap for a conversation.
Thanks for the information. Can you please copy the log messages from the debug console and copy them into a file and attache it here? It would be a great help for us.
Thank you.