A few of our customers were asking about the possibility of getting custom evaluation dashboards built to meet their custom requirements. This is something we would usually do by grabbing and storing the data off platform in a database, however to reduce security concerns we wanted to achieve this by running client side only within Genesys Cloud Apps.
Unfortunately to get the result that we would like which involves breaking down the individual evaluation questions we need to run a large amount of API requests. Currently we are using an implicit grant but we are running into rate limits of the 300 requests per minute, is there any way around this rate limit?
I know when building server side and using client credentials we are able to request multiple tokens and interchange to increase our rate limit, I'm assuming something like this wouldn't be possible in a user context without logging the user in and out?