ImportError: cannot import name 'iteritems' from 'six' (unknown location)

davide.graziani · November 8, 2023, 5:12pm

Hello guys,
I'm new in python SDK, well in general I'm new in python as well .
I'm trying to run a test script...but I already have the issue below:

Traceback (most recent call last):
File "C:\inetpub\wwwroot\GenesysPureCloudTest\index.py", line 8, in
import PureCloudPlatformClientV2
File "C:\Users\801732\AppData\Local\Programs\Python\Python310\lib\PureCloudPlatformClientV2_init_.py", line 4, in
from .models.adfs import ADFS
File "C:\Users\801732\AppData\Local\Programs\Python\Python310\lib\PureCloudPlatformClientV2\models_init_.py", line 4, in
from .adfs import ADFS
File "C:\Users\801732\AppData\Local\Programs\Python\Python310\lib\PureCloudPlatformClientV2\models\adfs.py", line 24, in
from six import iteritems
ImportError: cannot import name 'iteritems' from 'six' (unknown location)

Do you have some suggestions?
Thank you so much in advance for your help
Davide

Declan_ginty · November 8, 2023, 5:16pm

Hi,

Could you send your code (Minus any sensitive info)?

Regards,
Declan

Hemanth · November 8, 2023, 5:38pm

Looks it is problem with install of dependencies. six is one of the essential dependencies
Its likely that that install didnt happen correctly.
Can you follow the page insta and see if it works. Also you can provide the code you are using in your test script as Declan mentioned.

davide.graziani · November 9, 2023, 8:52am

Hello,
thank you so much for the quick reply.
Well I was trying to test the following script:

github.com

MyPureCloud/quick-hits-python/blob/main/analytics/real-time-queue-observation-query/index.py

# >> START real-time-queue-observation-query
import sys
import asyncio
import time
import os
import json
import websockets
import PureCloudPlatformClientV2
from pprint import pprint
from datetime import date
from PureCloudPlatformClientV2.rest import ApiException
from PureCloudPlatformClientV2.models import response

print("-------------------------------------------------------------")
print("- Realtime Queues Member Analytics -")
print("-------------------------------------------------------------")

# >> START real-time-queue-observation-query-step-1
# Credentials
CLIENT_ID = os.environ['GENESYS_CLOUD_CLIENT_ID']

This file has been truncated. show original

Please let me know
Thanks
Davide

system · December 10, 2023, 8:52am

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