We are looking to make a post call to an external API call for inbound and outbound (click to dial salesforce integration) calls. Inbound seems fairly easy with architect, we have the data we need to inject based on some salesforce integration lookups we do currently. I am not sure how to do outbound data actions (or something else) on salesforce click to dial calls. Example if an employees clicks on a contact and dials out from salesforce to the customer, how do we make an external api call?
There may be different approaches to accomplish what you described, but if you are familiar with development on the Salesforce platform, a good starting point may be Events in Salesforce or maybe Extension points in Genesys Cloud for Salesforce.
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