Hello,
Is there any way I can detect if an inbound call has been rejected or timed-out?
When I reject a call via the Purecloud web interface, the interaction is closed and I receive a CallConversationNotification.
For my participant, I get : "disconnectType: client"
When I do not answer the call and it is removed by timeout, I receive an identical CallConversationNotification (also with "disconnectType: client").
There seem to be no difference in Notification for the two scenarios. Is there another way to detect?
Example of a notification:
Summary
CallConversationNotification {
id: 2a2b2320-ab0d-4172-8ef9-cfc35f477bbe
name: null
participants: [class CallConversationNotificationParticipants {
id: 1b3b7705-5fd6-4425-8c6d-e62bcc3e1923
name: Mobile Number, Belgium
address: tel:+32
startTime: null
connectedTime: Fri Jan 25 09:59:29 CET 2019
endTime: null
startHoldTime: null
purpose: customer
state: connected
direction: inbound
disconnectType: null
held: false
wrapupRequired: false
wrapupPrompt: null
user: null
queue: class CallConversationNotificationUriReference {
id: aae61b59-58c9-454a-82b8-9fd0f012d0ba
name: null
}
attributes: {AccountNr=1234, Subject=Credit card, Location=Brussels}
errorInfo: null
script: null
wrapupTimeoutMs: null
wrapupSkipped: null
provider: Edge
externalContact: class CallConversationNotificationUriReference {
id: 23e7aed6-6ffe-48cd-b012-43e0d3330b0e
name: null
}
externalOrganization: null
wrapup: null
peer: null
screenRecordingState: null
flaggedReason: null
muted: false
confined: false
recording: true
recordingState: active
group: null
ani: null
dnis: null
documentId: null
monitoredParticipantId: null
consultParticipantId: null
faxStatus: null
}, class CallConversationNotificationParticipants {
id: 7842188f-e0c2-4bd9-b94b-67d93c5934c3
name: Brussels, Belgium
address: sip:214d7cf8-ab58-4b20-a3ca-8593b55527ca@ 127.0.0.1;language=en-US;user=ivr
startTime: null
connectedTime: Fri Jan 25 09:59:29 CET 2019
endTime: Fri Jan 25 09:59:32 CET 2019
startHoldTime: null
purpose: ivr
state: terminated
direction: inbound
disconnectType: transfer
held: false
wrapupRequired: false
wrapupPrompt: null
user: null
queue: null
attributes: {}
errorInfo: null
script: null
wrapupTimeoutMs: null
wrapupSkipped: null
provider: Edge
externalContact: null
externalOrganization: null
wrapup: null
peer: 54fee3ff-536f-436a-b009-f5a9096699c6
screenRecordingState: null
flaggedReason: null
muted: false
confined: false
recording: false
recordingState: none
group: null
ani: null
dnis: null
documentId: null
monitoredParticipantId: null
consultParticipantId: null
faxStatus: null
}, class CallConversationNotificationParticipants {
id: 2eaec7c9-a70c-4b78-b468-cdd6c90c4489
name: Credit Card Applications
address: sip:aae61b59-58c9-454a-82b8-9fd0f012d0ba@ 127.0.0.1;language=en-GB;user=acd
startTime: null
connectedTime: Fri Jan 25 09:59:32 CET 2019
endTime: null
startHoldTime: null
purpose: acd
state: connected
direction: inbound
disconnectType: null
held: false
wrapupRequired: false
wrapupPrompt: null
user: null
queue: class CallConversationNotificationUriReference {
id: aae61b59-58c9-454a-82b8-9fd0f012d0ba
name: null
}
attributes: {}
errorInfo: null
script: null
wrapupTimeoutMs: null
wrapupSkipped: null
provider: Edge
externalContact: null
externalOrganization: null
wrapup: null
peer: 54fee3ff-536f-436a-b009-f5a9096699c6
screenRecordingState: null
flaggedReason: null
muted: false
confined: false
recording: false
recordingState: none
group: null
ani: null
dnis: null
documentId: null
monitoredParticipantId: null
consultParticipantId: null
faxStatus: null
}, class CallConversationNotificationParticipants {
id: c9ebec1e-cc41-452f-8ef1-a7535af6b70f
name: null
address: sip:5aeaf8c2d83fcc14c8752291+idealsystemsdemo.orgspan. com;tgrp=bdf2c620-d90b-4393-b829-c8adcd56d18c;trunk-context=idealSystemsDemo@ localhost
startTime: null
connectedTime: null
endTime: Fri Jan 25 09:59:48 CET 2019
startHoldTime: null
purpose: agent
state: terminated
direction: inbound
disconnectType: client
held: false
wrapupRequired: false
wrapupPrompt: timeout
user: class DocumentDataV2NotificationCreatedBy {
id: be0bd47e-8478-4fe4-a4ff-a19751eb3608
name: null
}
queue: class CallConversationNotificationUriReference {
id: aae61b59-58c9-454a-82b8-9fd0f012d0ba
name: null
}
attributes: {}
errorInfo: null
script: null
wrapupTimeoutMs: 15000
wrapupSkipped: null
provider: Edge
externalContact: class CallConversationNotificationUriReference {
id: 23e7aed6-6ffe-48cd-b012-43e0d3330b0e
name: null
}
externalOrganization: null
wrapup: null
peer: 54fee3ff-536f-436a-b009-f5a9096699c6
screenRecordingState: null
flaggedReason: null
muted: false
confined: false
recording: false
recordingState: none
group: null
ani: null
dnis: null
documentId: null
monitoredParticipantId: null
consultParticipantId: null
faxStatus: null
}]
otherMediaUris: []
recordingState: active
}
Thank you in advance
Brecht