Inconsistencies between queue information generated by the Python API and APP report PURECLOUD

[jmacias]

Hi, I'm working in a develop in python for i will get obtain the queue aggregate data but when i try to compare with the queue performance view, the values are always differents. Paste the query example:

{"interval": "2018-11-18T23:00:00.000Z/2018-11-19T23:00:00.000Z",
"groupBy": ["queueId"],
"metrics": ["tTalkComplete","tTalk","tNotResponding","tIvr","tHeldComplete","tHeld","tHandle","tDialing","tContacting","tAnswered","tAcw","tAcd","tAbandon","nTransferred","nOutboundConnected","nOutboundAttempted","nOutboundAbandoned","nOutbound","nOffered","nConsultTransferred","nConsult","nOutbound"],
"filter" :{

		     "type": "and",
		     "predicates":[
			          {
                        "type": "dimension",
				    	"dimension" : "queueId",
                        "operator": "matches",
				    	"value": "10813848-2669-4e28-9b30-e01b95d71f8d",
				  },
                  {
                        "type": "dimension",
                        "dimension": "direction",
                        "operator": "matches",
				   		 "value": "inbound",
				  }
				  ]

	 },
    "granularity":"PT1H",
    "flattenMultivaluedDimensions": "true"}

Any suggest? where are described The calculations in this report? Thanks for your help.

Best Regards

[tim.smith]

Documentation for reports, views, and dashboards can be found here: https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/