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1

Hi,

I'm trying to Embed a GenesysCloud Dashboard in PowerBI via a HTML iframe.

<iframe src='dashboard_url' ></iframe>

However, the page does not load (in PowerBI desktop or service).
I've read up online about CORS and would like to know if this is something that should be explicitly allowed in GenesysCloud. ( Access-Control-Allow-Origin: * )

I am able to embed the same Dashboard via iframe on a website such as Tryit Editor v3.7.
Because of this I believe Genesys does allow pages to access via iframe. But just not app.powerbi.com perhaps?

thanks!

2

Are you getting an error?

3

Hi Tim,

The visual is just blank. Sometimes I do see the horizontal green loading bar from GenesysCloud.

Screenshot from Inspect element for the blank visual:

image
image842×548 19.2 KB

4

That appears to be a request to the power bi service at windows.net, not the Genesys Cloud app. You can find information about settings for embedding the Genesys Cloud app here: Manage Genesys Cloud embedding - Genesys Cloud Resource Center

If you continue to have issues embedding the app, please open a case with Genesys Cloud Care to investigate further.

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