Hello,
I am currently integrating the Genesys chat window into a React application, utilizing the Messenger SDK snippet to initialize a chat window within a component. I have successfully initialized the window and established a connection to the Genesys admin panel, enabling interactions with the embedded window on my site.
However, I am facing an issue: I need each instance of my component to initiate a new conversation. It seems that session or browser data is being stored, preventing a new conversation from being generated with each instance.
I am also sending a screenshot of a test I conducted in an attempt to start a new conversation, but it was unsuccessful.
I would greatly appreciate your assistance on this matter. I look forward to any feedback you may have.
Thank you!
