Hi Everyone,
We need to use /api/v2/conversations/messages/agentless genesys cloud endpoint to send a whatsapp
However customer provided the number in e.164 format and whatsapp only accept e.164 without + sign.
We received phone number into calling list, then we can modify the phone number into architect or using other method.
The only way i see is using the java class ReplaceFirst, but i tried but it doesn't work.
We need to sustract + sign for p_toAddress input variable.
Here you are the json request configuration.
{
"requestUrlTemplate": "/api/v2/conversations/messages/agentless",
"requestType": "POST",
"headers": {
"Content-Type": "application/json"
},
"requestTemplate": "{\n "fromAddress": "f8ac5175-92fb-4468-92ad-af5e084ea365",\n "toAddress": "${input.p_toAddress}",\n "toAddressMessengerType": "whatsapp",\n "textBody": "",\n "messagingTemplate": {\n "responseId": "70e72153-e86e-458e-b3ac-b44aeda0f367",\n "parameters": [\n {\n "id": "AGENT_NAME",\n "value": "Evolutio"\n }\n ]\n },\n "useExistingActiveConversation": true\n}"
}
Could someone help us with this, please?
Thanks in advance.