I am probably going about this the wrong way so I am looking for any guidance. I have created a callback data action Callback (Scheduled) V4 using POST /api/v2/conversations/callbacks. Part of this is to provide the callback date and time in UTC format yyyy-MM-ddTHH:mm:ss.SSS+07:00. I am collecting the date and time in my flow and trying to build the UTC string for Input. I can put it all together with Update Data but cannot get the dashes to work. when I play back the string it reads everything except the dashes and then fails when the data action is called.
I am moving this thread to the architect room.
when I play back the string it reads everything
You mean playing it with a play audio action? TTS engines generally don't speak characters like dashes, though the exact rules will depend on which TTS engine you use. When you want to verify a value like that, use a set participant data action and them look it up afterwards using the conversation object.
Correct. It plays back the . (periods) and : (semicolons) but with the - (dashes) there is a brief moment of silence then steps onto the next piece of data. in my case it plays back 2024(silence)03(silence)DDTHH:MM:SS.000Z. It should play 2024-03-DDTHH:MM:SS.000Z. It is just the dashes that are not spoken and when the string is then assigned to the callbackscheduledtime variable it fails as the variable is missing the dashes. I am using the Play Audio to verify my output. I am using Genesys Dialog Engine.
Mellissa I have sorted out my issue. Even though the dashes are not played they still are processed. I had another issue with the way I was building my data string using Update Data it was inserting unwanted spaces in the string. I changed to using Append, including an offset for my time zone and all is good. Thanks.
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