Integrate SCIM with TEST A/D on an existing Organisation

Genesys Cloud Integrations SCIM
1

My customer has an existing Genesys Cloud organisation with some 200 active users taking production calls.

We now want to integrate Genesys Cloud SCIM with Azure AD starting with a TEST A/D instance. I am concerned about how this integration may affect the current active users who are not configured in the TEST A/D instance.

When the SCIM sync is performed, could the SCIM instance inactivate or delete my users that are not present in the TEST A/D instance? If so, how would I avoid this outcome.

2

Hi,

This forum mainly focuses on questions relating to Genesys Cloud API usage. For questions about the base product, please reach out to the Community forum

Best

3

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.