Integrating Accept / Reject button Co-Browse for Voice interaction

Genesys Cloud Applications Architect
1

Hi,

We have implemented Co-Browse for both chat and voice channel.
For chat interactions, when the customer receives co-browse request from agent, the notification window pops out in the screen asking the customer either to accept / reject the co-browse request.
But, for voice interactions, after the customer enters the 6 digit security code to start the co-browse session, there is no notification window which pops out in the screen asking the customer either to accept / reject the co-browse request.
Only a disclaimer screen shows in the page.
My query is, like in case of chat, if there is any way we can configutre the pop up with Accept / Reject button, providing option to customer to choose.

Regards
Subhro

2

Can you help me understand why the customer would need a accept/reject button on the website? They already must have given consent verbally on the phone and then also read the code out loud to the agent so they consented that way. What is the reasoning behind seeking a third consent?

3

Hi Lucie, your point is valid and agree with you. Since it is coming for chat co-browse. we have been asked to see if it is possible to do it for voice co-browse too.

4

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