Hello,
I am working on a project to integrate a SIP call automation service with Genesys. The idea is for Genesys to send the call ID and some additional information in the SIP headers when the call is initiated. A bot will handle the call and, before ending, will invoke a client service with the call ID. Then, Genesys should decide what to do with the call based on the result provided by the bot (end the call, requeue it, etc.).
My questions are:
- Is it possible to configure Genesys to send the call ID and other data in the SIP headers? If so, how can this be done?
- What additional steps do I need to follow to implement this integration correctly?
- To set up a test environment and try out this integration, what Genesys licenses do I need? Is there any development license or sandbox environment available for this purpose?
I appreciate any guidance or resources you can provide to help with this integration.
Thanks