Interaction Details not shown during warm transfer to second agent

We have the following 3 Scenarios:

  1. Agent A cold transfers to Agent B
  2. Agent A does a consultation to Queue TEL_Spielwiese2 which Agent B receives
  3. Agent A does a consultation with Agent B directly

In framework.js we have the following entry in the call array (config/settings/display/interactionDetails/call) to show the conversation ID (that is just an example, later we want to show a PD): call.ConversationId.

Our Problem is: In Scenario 3, the interaction Detail (conversion ID) is not displayed to Agent B.

While in Scenario 1 and 2 the Conversation ID is visible in the EF, in Scenario 3 it is not:
3.
consultation_transfer_direct

As new User I could only add 1 Screenshot to this post. The others follow as replies :wink:
Is there a possibility that Agent B can see the interaction data configured in framework.js?

Screenshot for Scenario 1:
coldtransfer_direct

Screenshot for Scenario 2:
consultation_transfer_via_queue

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.