Interaction widget :- can not retrieve conversation messages between agent and user

[Yash_Fatnani]

I am trying to get user messages in the interaction widget by subscribing to v2.users.{id}.conversations and v2.users.{id}.messages topics but i am not getting any messages there in my callback function. I checked network in browser and there socket is connected and I am getting notification heart beat but I am not getting any events on user message or so , Please help.

[John_Carnell]

Hi Yash,

Sorry to hear that. The notification service is usually pretty easy to set up. I would first checkout the notification tool and see if you can see the messages you are expecting there. Remember that when we talk about users, we are talking about the id of the agent participating in the conversation and not the id of the actual customer.

I would then review the code you are using against some of our code examples including:

1. Blog on Golang and the Notification Service
2. DevDrop Python and the Notification Service
3. Blueprint using Javascript and the Notification Service

Thanks,
John Carnell
Manager, Developer Engagement