Interaction Widget Slow to Load

1

Hi there,

We are working on building an integration with the interaction widget. When we click on the tab where our widget lives, it takes about 30 seconds to load. This occurs even if it's a blank

inside the widget, so it doesn't appear to be our buttons that are taking a long time to load. Any ideas on what might be causing this or how we might resolve it? Thanks!

2

Could you be more specific what integration offering you're referring to? Have you used your browser's profiler and network logging to determine what resource or code is causing the delay?

3

Hi Tim, thanks for responding. We are a partner working on an integration to the App Foundry utilizing the interaction widget Set up an Interaction Widget integration - Genesys Cloud Resource Center. I posted a video link that shows the slow load times even with a blank div (where we plan to replace with our button set) Screen Recording 2022-09-19 at 1.36.50 PM - glance-2

4

I would suggest using browser profiling tools to determine what's causing the delay. Based on the video, there aren't any new requests being made during the video, so it seems likely to be something client side in some JavaScript somewhere that's causing the delay.

5

Thanks! In the above example ^ we are not running any javascript. We only have a single html file loading. So, the only js would be on the Genesys end.

6

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