Hi Support team!
We wanted to check if there is any API endpoints that can provide the data from Genesys Cloud for all metrics present over the UI.
The perfect scenario would be having an endpoint on the API provide all the attributes as predicted, actual, forecast, difference and such for those metrics, or having a document showing how to calculate those in our side, pointing the endpoints and attributes used to calculate.
Thanks!
Do these routes give you the information you need?
POST /api/v2/workforcemanagement/businessunits/{businessUnitId}/intraday
GET /api/v2/workforcemanagement/businessunits/{businessUnitId}/intraday/planninggroups
Hello Brian,
Yeah these endpoints gets part of the data we need, I see it required to use this route as well: POST api/v2/analytics/users/aggregates/query, but those returns a lot of data that would require logic and calculation to get the exact values from the UI.
Do we have something that give us what we have on the UI or a documentation explaining how to properly calculate?
Unfortunately aside from the Intrday routes I posted earlier we don't really have a "wrapper" API to make it simple, and our intraday UI actually queries analytics directly.
The tool tips in the intraday UI help explain the calculations
Do we have extra documentation pointing which endpoint/attributes to trigger and fetch data so we can use this as rules to calculate?
I'm not personally familiar with the different analytics endpoints. You can find them here, and you could probably look in the network tab on the Intraday UI to see which ones are being called by our UI to narrow down what you're looking for
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