iOS version of Mobile Messaging SDK crashes

1

We're building a version of the the Mobile SDK and a Messenger SDK React Native wrapper available here:

Currently, we have included the package and have performed the steps given in the readme.

But when running the iOS version it crashes with the following errors:library "dyld[3811]: Library not loaded: @rpath/jetfire.framework/jetfire", so this and probably some other dependencies have to be included.

We still crash after including this library.

Can you share additional details for the iOS integration.

Here are the podfile.lock versions:
                   •            genesys-cloud-messenger-mobile-sdk-rn-wrapper (1.3.3): 
                                •               GenesysCloud (= 4.0.1)
                                •               React-Core
                   •            GenesysCloud (4.0.1): 
                                •               GenesysCloud/Core (= 4.0.1)
                   •            GenesysCloud/Core (4.0.1): 
                                •               GenesysCloudAccessibility (= 2.0.0)
                                •               GenesysCloudBold (= 3.0.0)
                                •               GenesysCloudBot (= 2.0.0)
                                •               GenesysCloudMessengerTransport (= 1.1.14)
                   •            GenesysCloudAccessibility (2.0.0)
                   •            GenesysCloudBold (3.0.0): 
                                •               GenesysCloudCore (= 4.0.0)
                   •            GenesysCloudBot (2.0.0): 
                                •               GenesysCloudCore (= 4.0.0)
                   •            GenesysCloudCore (4.0.0)
                   •            GenesysCloudMessengerTransport (1.1.14): 
                                •               jetfire (= 0.1.5)

Screenshot 2023-06-15 at 3.27.48 PM
Screenshot 2023-06-15 at 3.27.48 PM1920×1200 183 KB

2

Hi

Is nobody @ Genesys able to help with this?

BR
Anders

3

Hi, @Anders_Vejen
Currently, we are actively investigating this matter. Can you please provide some additional information? Are you utilizing the MobileMessenger R/N wrapper for the first time, or did this issue arise after an update? Additionally, could you please specify the version of the environment/XCode you are currently using?

4

Hi

I have the following information:

React Native version - 0.71.1
Node version - v16.16.0
Ruby version - 2.7.5
NPM version - 8.11.0
New RN architecture - disabled
Flipper disabled
Hermes - false (for iOS)

Please do not hesitate to ask for additional information...

BR
Anders

5

Sorry. Version of Xcode 14.2.

6

@Anders_Vejen, can you try updating genesys-cloud-messenger-mobile-sdk-rn-wrapper to version v1.3.8?

It should fix the issue you were experiencing.

Please, let me know if this work for you.

7

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