We would like to alert our agents to the fact that they still have a customer on hold.
So if they're finding info or checking something with a colleague, they are reminded to check back in with the customer periodically.
Is this something that is currently available or easily put together?
Apologies if this has already been asked/answered - I have looked.
General configuration and feature questions are best suited for the Genesys Cloud Community Forum. The developer forum is specific to APIs and customizations.
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