Is it possible to put the selected-response text to the agent message text area programmatically?

[markmou]

Hi,

We are creating an agent chat assistant in pure cloud UI with instructions described in the following docs.

https://developer.mypurecloud.com/blueprints/chat-assistant-blueprint/
https://developer.mypurecloud.com/blog/2020-02-19-agent-chat-assistant/
https://developer.mypurecloud.com/api/tutorials/agent-chat-assistant/?language=javascript&step=1

Just wondering, Is it possible to put the selected-response text to the agent message text area programmatically when the agent clicking on a suggested response text, instead of sending it to the customer directly. In this way, the agent can update the suggested response text if needed, before it actually gets sent to the customer.

Thanks in advance,
Mark

[Jerome.Saint-Marc]

Hello,

Unfortunately, it is not possible at this time to programatically add text in the conversation text area (message to be sent by the agent).
This just a UI element and there is no reference to this HTML element via API or the SDKs.

You can request new features and share your use case at https://genesyscloud.ideas.aha.io
In this case, this would most likely be a request on ClientApp SDK.

Regards,