Hello,
I was wondering if it is possible to see current queue status using Genesys API.
Like, the number of agents logged in or the number of agents who are on queue or something.
And is it possible to see current queue status on Architect?
Thank you.
Judy
Hello,
Yes it is possible to get information about queues using the Genesys API. Here are some relevant endpoints: list queues https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-routing-queues, get details about a particular queue https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-routing-queues--queueId-, get members of a queue https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-routing-queues--queueId--members.
Do you mind elaborating on the use case of the latter?
Best
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