Is there a built-in variable to identify the region in which a phone call is made?

Genesys Cloud Applications Architect
1

As part of an IVR Inbound Call Flow, we were planning on exposing a call data action which accepts the region as input. The region being one of: North America, Australia/New Zealand, EU (Ireland) or Japan (as listed here), so our backend knows which API URl to use when making subsequent requests related to that conversation.

I looked at the list of built-in variables, and didn't see one which indicated the region. Is there a way to determine the region as part of the call flow and pass it as an input to a data action as part of a call flow?

2

Architect does not have a variable for that. Your purecloud organization only exists in one region (regardless of where you deploy your local edges) so you could hardcode the region in the flow.

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