Is there a way to get the attribute of a call via an inbound email call flow? Would it be possible via data action
There are some built in variables. Or if you're talking specifically about participant data, there's an action for that. If you want anything else, go with a data action.
Will the Get Participant Data action in a email inbound flow work to get the participant data from a callflow that has already been disconnected and transfer to someone voicemail?
No those are different conversations. The Get Participant Data action only gets data off the current conversation. Use a Call Data action.
Alright thanks do you have a Call Data action that you recommend using to get the attribute?
In order for the below to work, you need to get the original conversation Id (for the inbound call), from the email interaction.
Once you have the Conversation ID for the original call you can call the API /api/v2/conversations/calls/{ConversationId} from a data action. You can filter your result to retrieve the participant data.
Ideally make sure the participant data attribute name is unique to make your response filter easier to work with.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.