We use notifications service to subscribe for agent web chat event.
It works perfectly with chat widget v2.
But when we use chat 1.1 there is no events on subscribed topic.
And we even couldn't call /api/v2/conversations/chats/{conversationId}/messages api to get existing messages of chat interaction.
Please advice if there is a way to get messages of chat interaction created by chat widget 1.1 or 1?
Hi, it's not completely clear to me what you're trying to do so I may not be answering the right question. At the end of the day, if you are using public API then you should be looking at our public API documentation for guest chat.
This is the guest side: https://developer.mypurecloud.com/api/webchat/guestchat.html
This is the agent side: https://developer.mypurecloud.com/api/webchat/agentchat.html
Both widget v2 and widget v1.1 leverage the same public API as noted here:
Widget v1.0 doesn't have a public API.
Does this help guide you in the right direction?
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