Is there an API that will set post call survery on a conversation

Platform API
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Is there an API that will set post-call survery on a conversation?

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Genesys Cloud Post-Call Survey Setup

In Genesys Cloud, you can set up post-call surveys using the "Set Post-Flow" action within Architect call flows.
This action allows you to transfer an interaction to a voice survey flow after the agent or caller disconnects.

To implement this, create a voice survey flow in Architect and configure the "Set Post-Flow" action in your inbound call flow to transfer the caller to the survey after the agent disconnects.

Currently, Genesys Cloud does not provide a direct API to assign a post-call survey to a conversation programmatically.

However, by designing your call flows appropriately in Architect, you can ensure that customers are automatically
directed to post-call surveys based on your specified criteria.

References

For detailed guidance, refer to the Genesys Cloud Resource Center:

​To create a post-call voice survey in Genesys Cloud, follow these steps:​

  1. Create a Survey Form:
  • Navigate to Admin > Quality > Survey Forms in Genesys Cloud.​
  • Click Add to create a new survey form.
  • Add questions to your survey form.​
  • Save and publish the form.​
  1. Create a Voice Survey Flow:
  • Go to Architect from the Genesys Cloud interface.​
  • Hover over the Flows menu and select Voice Survey.​
  • Click Add to create a new voice survey flow.
  • In the Create Voice Survey Flow dialog box
    • Enter a unique name for the flow.
    • Select the previously created survey form from the Survey Form dropdown.
    • Choose the default language for the flow.
    • Assign the flow to a division, if applicable.
  • Click Create Flow.
  • Architect will automatically generate the flow based on the selected survey form.
  1. Customize the Voice Survey Flow:
  • Review the generated flow to ensure it aligns with your survey requirements.​
  • Modify prompts, question phrasing, or flow logic as needed.​
  • Configure user input settings, such as DTMF options and speech recognition parameters, to enhance the survey experience.
  1. Integrate the Survey into Your Call Flow:
  • In your existing inbound call flow, use the Set Post-Flow action to specify that the caller should be transferred to the voice survey flow after the agent disconnects.​
  • Configure any necessary conditions to determine when the survey should be presented to callers.​

For detailed guidance on each step, refer to the Genesys Cloud Resource Center:​Genesys Cloud Developer Center+6Genesys Cloud Developer Center+6Genesys Cloud Resource Center+6

  • Working with Voice Survey Flows:

Genesys Cloud Resource Center

  • Setting Up User Input for a Voice Survey Flow:

Genesys Cloud Resource Center

  • About Customer Surveys:

Genesys Cloud Resource Center

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That would be great if the call was initiated inbound or via dialer. How would we specify a post-call survey for agent outbound calls on behalf of the queue? There is no set post-flow tool in a secure flow so only option would be to call an API from the script.

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