We have a Winforms application where we are using the .Net SDK to interact with the Cloud API to do things like change presence, hold, pickup, transfer calls, etc. for an agent. We are using the WebRTC helper web page for audio.
Where we are running into issues is that it appears like calls aren't being accepted/answered when delivered to an agent. The Winforms app gets the conversation notification with an alerting status on the call, but it is disconnected within a few seconds. I see logging in the WebRTC Helper console for the conversation id as well. So, it appears that the WebRTC Helper is at least aware that the conversation was delivered to the agent.
Is there something that needs done to accept / answer the call when it is delivered to the agent so that the audio connects? or is there possibly something else wrong here?
Thank you