Hi all,
On our website we are using the Genesys cloud web messenger widget. I want to subscribe to the event when a conversation is ended by an agent. I found this in the documentation:
Genesys("subscribe", "MessagingService.conversationDisconnected", function({data}){ console.log(data);});
However this event is never triggered.
The use case we are working on: We want to launch a separate feedback toaster for the user to rate the conversation out of 5 stars. We want this toaster to be loaded the moment the interaction with the agent ends.