Issues with sending emails // SMTP

Platform API OAuth
1

Hello All

We need to use the DLP from our company to secure the email flow.
at the time we are using a generic mailbox in M365 + PowerAutomate to receive our emails

but we are stucked when we want to send a 1st email (not a reply to), we created a script linked to + Agentless API

but it's 0% user friendly as you can't have access to your canned responses or your agent assist while using the script :sleepy:

If you have any idea to help us :slight_smile: feel free to reply to this post :slight_smile:

we've seen some stuff regarding OAUTH2 Client credentials grant for custom M365 SMTP server ....

2

Hi Aline_Szpunar,

Here is some documentation, you may find useful Configure and activate the custom SMTP server integration - Genesys Cloud Resource Center

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