It's possible to create a Data Action to consult EWT, queue and skills?

Hello there, I'm trying to create a Data Action for consult EWT, queue and skills. But I'm not able, any recomendations?

Thank you!

For context, I'm trying to create this Data Action using /api/v2/routing/${input.queueId}/ because queueId it's the only parameter that this 3 elements share. I don't know if it's possible to consult multiple parameters from different routes...

Example:

a) EWT is located in
/api/v2/routing/queues/{queueId}/estimatedwaittime

b) Skills is located in
/api/v2/routing/skills

c) and we can found the queue from the queueId...

My cuestion is, can I use only /api/v2/routing/${input.queueId}/ and after in the Action Configuration request the different parameters of EWT and Skills?

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