Not sure if it may help, but this is a sample of an interaction that was disconnected by the flow when reached the Data Table Lookup action.
{
"conversationId": "e0eb202e-7342-4710-b41c-225edfe79bca",
"conversationStart": "2019-09-16T14:49:46.898Z",
"conversationEnd": "2019-09-16T14:50:02.539Z",
"mediaStatsMinConversationMos": 4.393022537231445,
"mediaStatsMinConversationRFactor": 92.11856842041016,
"originatingDirection": "inbound",
"participants": [
{
"participantId": "124de08d-67c7-40c9-9cf4-87ebaec02661",
"participantName": "RAFAEL ANDRADE ",
"purpose": "external",
"sessions": [
{
"mediaType": "voice",
"sessionId": "7ef756ad-026c-4f04-ad56-548c64c4e538",
"ani": "tel:+14379843191",
"direction": "inbound",
"dnis": "tel:+14168747520",
"sessionDnis": "tel:+14168747520",
"edgeId": "e2da410b-56f4-4353-941b-2fe6ee1b89c7",
"remoteNameDisplayable": "RAFAEL ANDRADE ",
"segments": [
{
"segmentStart": "2019-09-16T14:49:46.909Z",
"segmentEnd": "2019-09-16T14:49:47.567Z",
"segmentType": "system",
"conference": false
},
{
"segmentStart": "2019-09-16T14:49:47.567Z",
"segmentEnd": "2019-09-16T14:50:02.539Z",
"disconnectType": "peer",
"segmentType": "interact",
"conference": false
}
],
"metrics": [
{
"name": "nConnected",
"value": 1,
"emitDate": "2019-09-16T14:49:47.567Z"
}
],
"mediaEndpointStats": [
{
"codecs": [
"audio/opus"
],
"minMos": 4.874869346618652,
"minRFactor": 92.11856842041016,
"maxLatencyMs": 30,
"receivedPackets": 750
},
{
"codecs": [
"audio/PCMU"
],
"minMos": 4.393022537231445,
"minRFactor": 92.38813781738281,
"maxLatencyMs": 30,
"receivedPackets": 746
}
],
"recording": true,
"protocolCallId": "117455ea-5334-1238-98af-0cc47a0b7722",
"provider": "Edge"
}
]
},
{
"participantId": "e4c5189b-d78c-42d7-94aa-2576723dfc80",
"participantName": "Toronto ON",
"purpose": "ivr",
"sessions": [
{
"mediaType": "voice",
"sessionId": "dbee3cc0-9d7e-41af-90e6-048200107733",
"ani": "tel:+14379843191",
"direction": "inbound",
"dnis": "tel:+14168747520",
"sessionDnis": "tel:+14168747520",
"edgeId": "20c02735-92b4-4542-8f9d-e86442611a92",
"remoteNameDisplayable": "Toronto ON",
"peerId": "7ef756ad-026c-4f04-ad56-548c64c4e538",
"segments": [
{
"segmentStart": "2019-09-16T14:49:47.498Z",
"segmentEnd": "2019-09-16T14:49:47.520Z",
"segmentType": "system",
"conference": false
},
{
"segmentStart": "2019-09-16T14:49:47.520Z",
"segmentEnd": "2019-09-16T14:50:02.531Z",
"disconnectType": "system",
"segmentType": "ivr",
"conference": false
}
],
"metrics": [
{
"name": "nFlow",
"value": 1,
"emitDate": "2019-09-16T14:49:47.659Z"
},
{
"name": "tIvr",
"value": 15011,
"emitDate": "2019-09-16T14:50:02.531Z"
},
{
"name": "tFlow",
"value": 14874,
"emitDate": "2019-09-16T14:50:02.533Z"
},
{
"name": "tFlowDisconnect",
"value": 14874,
"emitDate": "2019-09-16T14:50:02.533Z"
}
],
"flow": {
"flowId": "8497ec53-88e4-42e7-b2c3-206a0d77599c",
"flowName": "Rafael Test Schedule Data Table 2",
"flowVersion": "2.0",
"flowType": "INBOUNDCALL",
"exitReason": "FLOW_ERROR_DISCONNECT",
"entryReason": "tel:+14168747520",
"entryType": "dnis",
"issuedCallback": false,
"startingLanguage": "en-us",
"endingLanguage": "en-us"
},
"protocolCallId": "07ce0340-6891-4156-a526-7a7502ccbe89",
"provider": "Edge"
}
]
}
],
"divisionIds": [
"e60249cc-5199-4d13-9533-858aed9838b1"
]
}