JSON in Workflow

[Matthew_Raleigh2]

Hello All,

I am using the 'Get Conversation Data' to get participant info when my event is triggered and hits my workflow. I am able to use flow.conversationId to pull the ID. I can then get the ani and queueId. I am having trouble getting the queueName.

Is there a way to access the Conversation JSON using JSON path? Or, some other method.

Thanks.

[zubair]

Hi, What topic are you using?

[Matthew_Raleigh2]

Hi Zubair,

I am using voicemail.end.

Thanks

[zubair]

Hi Matt,

It seems like only queue ID is advertised for this topic, not the Name. Given that you have the queueId, I suggest using "Find Queue by ID" action in your workflow to get the Queue Name

[Jerome.Saint-Marc]

Hello,

Indeed, as @zubair just explained, you can resolve the queueId in its name in your workflow, using an Architect expression: FindQueueById(YOUR_QUEUE_ID).name

Regards,

[Matthew_Raleigh2]

Thanks, guys. I appreciate your responses.