JSON Schema and Structure for Callback Messages in Genesys Cloud

Platform API Java SDK
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Hello Genesys Cloud Developer Community,

I am currently developing an integration that involves receiving callback messages from Genesys Cloud. I need detailed information about the JSON schema, structure, and version for the messages that Genesys Cloud will send during a callback.

Specifically, I am looking for:

  1. The exact JSON structure of the callback messages.
  2. Any specific schema definitions that are used.
  3. The version of the message format that Genesys Cloud uses for these callbacks.

Could anyone provide more detailed examples or point me towards the relevant documentation or forum threads that cover the JSON schema and structure in greater detail?

Additionally, if there are any best practices or common pitfalls to be aware of when handling these callback messages, I would appreciate any advice or recommendations.

Thank you in advance for your assistance.

Best regards,

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