Keep embedded client logged in after computer goes to sleep

[nick.peterson]

Hello,

I see that Genesys Cloud for Salesforce has a checkbox for Prevent Inactivity Timeout. What I'm wondering is does this apply when a user puts a computer to sleep or loses internet. From my testing if the sleep/internet loss is under 5 minutes it signs in without a problem but if its over 5 minutes it shows an error saying "Your connection to Genesys Cloud has been lost."

From the documentation on this page Genesys Cloud Dev Documentation it says that it will send a request to GET /api/v2/tokens/me every 5 minutes. Is that why I am seeing that error because after 5 minutes its returning a non-valid signature?

In my Genesys Cloud org I have the settings for 'inactivity timeout' set to 30 minutes. Looking for some clarity on if this is the expected use case for this inactivity setting.

[thomasprendergast]

hi Nick
Thanks for your question.
We have created this developer center documentation - https://developer.genesys.cloud/platform/embeddable-framework/inactivity-timeout, generally for the Embedded Framework customers/partners but it also does a good job explaining the use of this Enhancement of inactivity timeout in embedded clients: January 24, 2024 - Genesys Cloud Resource Center

Hope that helps.
Thomas