Knowledge Portal include changes HTML Page Title to Home

Web Messaging
1

How to can I stop the Support Center / Knowledge Portal include from changing the Page Title of the web page to "Home"?

I am using Predictive Engagement and when the Support Center / Knowledge Portal include chages the Page Title to "Home" that causes issues with Segment Session tracking because the website already has a Home page which is the actual Home page for the site.

For example, the page that I include the Knowledge Portal snippet in is basically constructed as:

<!DOCTYPE html>
<html>
<head>
    **<title>Knowledge Portal</title>**
    <script type="text/javascript" charset="utf-8">
        (function (g, e, n, es, ys) {
...
</head>
<body>
...
            <div id="genesys-support-center"></div>
...

When the page is rendered in the browser, the page Title changes from "Knowledge Portal" to "Home" when you inspect the page:
image

Sure, I can adjust the page title of the website's true Home page to something else to solve the PE Session Segment tracking problem that the Title change is creating, but why is it necessary for the Genesys Knowledge Portal to change the page title from what it is set in the HTML?

2

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