Layer between Genesys Cloud Bot Connector and Custom Bot Solution

Genesys Cloud Integrations
1

I was trying to setup Genesys Cloud Bot Connector that can integrate with our custom inHouse conversational bot solution. On looking at [About Genesys Bot Connector - Genesys Cloud Resource Center](https://About Genesys Bot Connector) Can we get some details on how this specifc part needs to be setup.

Notes:

  • Before you can obtain the Genesys Bot Connector integration, you must contact Genesys Cloud Sales to update your subscription.
  • Work with a software engineer to develop a translation layer. This layer allows third-party bots to communicate with Genesys Cloud APIs. For more information, see the Bot Connector Customer API Spec in the Developer Center.
2

Hello,

Notes:
Before you can obtain the Genesys Bot Connector integration, you must contact Genesys Cloud Sales to update your subscription.

The Genesys Bot Connector integration requires BYOT Bundle to be enabled in the customer's org (Bring Your Own Technology).
This relates to the Bring Your Own Technology Rate D that is listed in this article
You may be able to add it by yourself through the Genesys Bot Connector card on the AppFoundry site, signing into your Genesys Cloud org and then clicking on Free Trial.
If it is denied, you can reach to your Genesys contact (being Genesys Sales or Genesys Reseller) and ask to add the BYOT bundle to your subscription.

Once the BYOT Bundle is added to the subscription, you will then see a "Genesys Bot Connector Integration" available in the possible integrations in your Genesys Cloud org (Admin UI - Integrations - Integration - Clicking on "+ integrations").
If you already see it, it means the BYOT Bundle is already activated in your Genesys Cloud org.

Work with a software engineer to develop a translation layer. This layer allows third-party bots to communicate with Genesys Cloud APIs. For more information, see the Bot Connector Customer API Spec in the Developer Center.

The Genesys Bot Connector integration exposes an API so you can interconnect 3rd party chatbots with Genesys Cloud.
The protocol is described here: Genesys Cloud Developer Center
So you would need to develop a translation layer that interacts with Genesys Cloud over the Bot Connector API on one side, and with your system on the other side.
When you configure the Genesys Bot Connector Integration, in Genesys Cloud, you'll then specify at what URL your component is available (Bot Connector API side).

Regards,

3

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