List of events to subscribe

Genesys Cloud Web Chat
1

The Widget-Version2 documentation refers to 'WebChatService.started' and 'WebChatService.ended' events.
But in other posts on forum I can see there are "messageAdded', "agentConnectedToChat"..
Is there a full list of event a hosting app can subscribe to ?
I am in particular looking for a way to intercept one of the fields in the user input and send it to an online analytics app we use.

Thank you,
Alex

2

Hello,

WebChat is managed by 2 plugins in Widgets V2.
A plugin for UI (WebChat) and a plugin for service/protocol (WebChatService).

The WebChat (UI related) events are here: https://all.docs.genesys.com/WID/Current/SDK/WebChat-combined#API_events

The WebChatService events are here: https://all.docs.genesys.com/WID/Current/SDK/WebChatService-combined#API_Events

Regards,

3

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