Log Genesys conversation details (via an external API) when conversation ends

Genesys Cloud Webhooks
1

Hi, this forum is really helpful!

We are using Genesys to serve our end customers via agents, and all our conversations are currently getting logged into Genesys. For analytics purpose, we also want to log all the conversation details to our company's database via an external API call. So we want to hook this external API call with Genesys, so that it gets called everytime whenever some conversation closes.
Please let us know the way of achieving this in Genesys.

Thanks & Regards
Manvendra

2

Hi Manvendra,

What you need is a new feature we are about to roll out. Check out this post for more information: About the Beta: EventBridge & ADEs

Thanks

3

Thanks for the update Ebenezer, I'm checking this link.

Regards
Manvendra

4

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