Make a call using API - conversations/calls [Create a call conversation]

[fransiska.hendra]

hi Everyone,

I am trying to make a call using conversationAPI , /api/v2/conversations/calls:
{
"callFromQueueId": "",
"phoneNumber": "",
"callerId": ""
}
And i use Oauth LoginImplicitGrant.

confirm result is 202 Accepted

But in Genesys Console, status is keep dialing, unable to connect, no ringing etc.

Just wondering if i missing setting so call unable to connect ?

Appreciate for any advise.

Fransiska

[Erik_Hanssens]

Hi Fransiska,

If you are using a webRTC phone, you should set the "place call with another app" (see Allow apps to place calls - Genesys Cloud Resource Center)
I also discovered that there is a new attribute sessionType with the value softphone when I am making an outbound call from the UI. This is pure reverse engineering, I don't find any description in the developer tools.

With kind regards,

Erik

[Jerome.Saint-Marc]

Hello,

You can have a look at the following blog - Clarifying call control support to answer a call or to make a call using Platform API .
It covers different type of phones and setup - and describes constraints and limitations - you should find yours in it.

Regards,