From the embeddable framework it is possible for a user to start a new interaction (outbound) without specifying the queue, is it possible to make it mandatory by turning on a field in the clickToDial action maybe (or somewhere else)?
maybe you can try this >> Configure click-to-dial - Genesys Cloud Resource Center (mypurecloud.com).
This one is controlled by each user themselves manually and the field by default remains unchecked. We would like to keep it checked by default.