Malformed Syntax

Platform API
1

I've been trying to get the open messages API to work, but I keep getting a malformed syntax. To make sure I'm not doing something wrong in the code, I tried just using the API Explorer's cURL command and I get the same result. The verbose output shows the following (edited out token and integration id):

POST /api/v2/conversations/messages/[integration id]/inbound/open/message HTTP/1.1
Host: api.mypurecloud.com
User-Agent: curl/8.8.0
Accept: /
Authorization: Bearer [token]
Content-Type: application/json
Content-Length: 245

  • upload completely sent off: 245 bytes
  • schannel: remote party requests renegotiation
  • schannel: renegotiating SSL/TLS connection
  • schannel: SSL/TLS connection renegotiated
    < HTTP/1.1 400 Bad Request
    < Content-Type: application/json
    < Content-Length: 198
    < Connection: keep-alive
    < Date: Thu, 31 Oct 2024 17:06:42 GMT
    < Cache-Control: no-cache, no-store, must-revalidate
    < ININ-Correlation-Id: ae896191-b9cf-4c7b-8bee-bada4894b8d0
    < Strict-Transport-Security: max-age=31536000; includeSubDomains
    < X-Cache: Error from cloudfront
    < Via: 1.1 6c1e463b1907685097cce9e63f1cf75a.cloudfront.net (CloudFront)
    < X-Amz-Cf-Pop: JFK52-P1
    < X-Amz-Cf-Id: wEtl2efOVOXBf30y_XTtMSWdJeDgCUlYcREpq8oE1VAP1kOUTgoDFQ==
    <
    {"message":"The request could not be understood by the server due to malformed syntax.","code":"bad.request","status":400,"contextId":"ae896191-b9cf-4c7b-8bee-bada4894b8d0","details":[],"errors":[]}* Connection #0 to host api.mypurecloud.com left intact

Any idea what could be wrong?

Here is the curl command:

curl -X POST "https://api.mypurecloud.com/api/v2/conversations/messages/[integraiton id]/inbound/open/message" -v -H "Authorization: Bearer [token]" -H "Content-Type: application/json" --data-raw $'{"channel":{"from":{"nickname":"Nickname","id":"nick@name","idType":"Email","firstName":"Nick","lastName":"Name","email":"nick@name"},"time":"2024-10-30T18:35:53.387Z","messageId":"message_id_not_required"},"metadata":{"BusinessUnit":"BCC"}}}'

2

There's an extra curly brace at the end.

3

Your body looks to have an extra } at the end. Doesn't look like proper JSON to me. that could be the reason

1 Like
4

Here I was double-checking, triple-checking, making sure it wasn't something trivial before I post.

Thank you. Not sure why my curl statement showed up like that, but in my code, json.dumps seems to be adding an extra } for some reason. But that's out of scope here.

5

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